2012 - August Testimonials
Mike Oshann – Southern .ca, California
Lure: 2" & 4" Double Tail
Fish Caught: Bass, Largemouth
Ive tried many plastics on spinnerbaits and buzzbaits since the early 1980`s. Ive found nothing i like as much as the Mister Twister 6" grub.I`m now using the double tail on swim jigs. Great products.
Jim Griffin – Minnesota
Lure: 3" Meeny™
I have been a longtime user of Mister Twister 3-inch Meeny Curly Tails (I have always referred to them as "Twister Tails"). I have purchased these over the years from retail outlets such as Fleet Farm Stores, Bass Pro, Gander Mountain, etc. To keep this short (well, "shorter" anyway), I have always been very impressed with the product, and have caught many, many, many fish of various kinds using them. So much so that in recent years, they have become my "go to" lures. Great Job!!
Recently I had occasion to contact the Mister Twister company itself, looking for a particular Twister Tail color combination that I had not seen in the stores for years.
Today I wish to tell you what a great customer service experience that was, and to encourage you with the end result. My inquiry ended up on the desk of Leisa Carender, and she responded to me not only quickly and effciently but also with personal interest, personality, and charm. On a scale of 1 to 10, her performance was somewhere around a 15. Not only did she find what I was looking for, which was unexpected and would have been fantastic all by itself, but she gave me the extra details that empowered me to accomplish my objectives and encouraged me to consider buying other Mister Twister products as well. She has the unique insight to understand that the fishing experience begins long before a person actually hits the lake and continues years after with stories of fish caught or lost - true and exaggerated. Finding and buying fishing gear is in the same category of "having fun" as the fishing itself - and the actual fishing almost never lives up to the expectations we dream up in our easy chairs. Leisa went the extra mile and combined my online order with my special request item, and BINGO, I had one order with all my products on it. A person like Leisa, with those kinds of insights and interpersonal skills, is a great person to have representing your fishing products.
The end result: based on this experience with your customer service team, in this case Leisa, and the high quality and successful usage of the 3-inch meeny curly tail over the years, I thought "why not?". I set up an account on your website, and proceeded to look at your product line. I found a wide variety of jigheads, a product that I already use (and lose) virtually all the time and ordered a healthy supply of those on the spot - even though I was not in short supply of any of them at the moment. I just wanted to see if the jigheads are of the same superior quality as those classic "twister tails". I am sure I will not be disappointed. Your website was clear, concise and easy to use. I also found a number of other products that I will be trying soon. You have me as a new online customer, and I look forward to a long and mutually beneficial business relationship.
Thank you, Leisa, for a great fishing gear buying experience and acquainting me with the product world at Mister Twister. Congrats to the management of the customer service function at Mister Twister for putting the right people with the right skills in the right positions to effectively represent Mister Twister to the fishing public.
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